Testimonials

• Social Worker - Birling House

  "Commendation for an extremely person-centred and well documented care plan"

• External Stakeholder

  "Excellent standard of care given at Birling House. Staff are dedicated, caring and very empathetic and treat residents with dignity"

• Staff Member

  "I thoroughly enjoy working at Birling House, especially the continued support staff receive through the training for your role on how to improve care to the residents"

• Residents' Experiences

  "Thank you for your smiles and time to listen and chat, God bless you for your kindness and selflessness, thank you, you are appreciated". "A big thank you to all staff for the support I received whilst my stay here, thank you for encouraging me to get back to myself. Thank you to the management and staff for the support in my next adventure my new flat. Many thanks".

• External Practitioner

  "I would like to thank you and your team for a lovely visit yesterday, of particular note the staff team who I saw all acknowledged me and asked if they could help, they were all smiling and I must say, the atmosphere was lovely. The team were all well versed with your current COVID protocols and followed these. I was made to feel most welcome."

• Residents' Experiences

  "Thanks for looking after us, you have been good carers. To me I feel like we are a big family. Thank you for supporting me to keep in contact with my family during the pandemic". "The carers have been very helpful to me, they have made me feel very welcome. I like talking to my carers. I like it when I go out shopping with them. All of the carers are my favourite carers".

• Reviewing Officer, Bexley Council

  "I would like to give my sincere thanks to you and your wonderful team of staff who carried out the assessment and outcome to my client with professionalism and compassion"

• Family Member - Frindsbury House

  "Our sister lived at Frindsbury House for 8 happy years before passing away in 2020. Receiving good quality care throughout her time there, she was made to feel welcome and valued from the moment she moved in."

• Visiting Health Improvement Coordinator

  "You have some amazing staff and carers at Birling House and it has been a pleasure to work with them"

• New Staff Member

  "I've worked in a variety of homes in the past 10 years and I can honestly say that this is one of the best places I've worked. The staff are welcoming and very hardworking. Management are very easy to talk to and one of the best teams I have ever come across. The Registered Manager and both Deputies are very much involved in all aspects including helping out on the floor. I'm finally in a home that I feel proud and happy knowing that the best care is being provided. The induction programme is very informative and you can feel confident in starting here that you will have all the information you need. I'm impressed with the structure and detail of the care plans and feel this home is everything a carehome should be. I'm extremely excited to continue my career at Frindsbury House and feel confident knowing that I am part of such a hardworking, caring and strong team. Staff are easy to get along with, welcoming and helpful. The entire team from admin-HR-Management-Care team are very good and keep you up to date with anything you need to know"

• Deprivation of Liberty Assessment Team, Greenwich Council

  "I am very impressed with the home, very welcoming and a great environment. Very homely and spacious with well appointed staff. Fantastic"

• Lynne Wilkinson & Carol Davis-Young - Family Members, Frindsbury House

  Our cousin Sandra lived at Frindsbury House for the last six years before her death on 13/12/2024. Before becoming a resident Sandra attended the activities suite for over a year in daycare to assist with her transition into full-time care. Sandra had Downs syndrome with associated learning difficulties and early onset Dementia. It was never our wish or intention that Sandra go into full-time care but she sadly outgrew our home and the care we were able to give her. We had a long and fraught battle with Social Services to obtain funding for Sandra to have a home that she so deserved, we won and she moved in.The standard of care she received has been of the highest quality and the enrichment of her life was more than we could have dreamed of. Every one of the 64 staff employed at her home ensured she was known to all, cared for, and loved. You have a team at Frindsbury House to be proud of and we can not praise the home and its care enough. We would particularly like to mention and thank your Manager Amanda Butt. She has known Sandra from her early days at Frindsbury House and has always ensured that the care and compassion shown to Sandra was also extended to both my sister and myself. She has always been approachable, kept us fully informed about all aspects of Sandra's care, and understood our passion that Sandra be kept in her home and nursed to the end by people who understood and truly loved her.