New Staff Member
"I've worked in a variety of homes in the past 10 years and I can honestly say that this is one of the best places I've worked. The staff are welcoming and very hardworking. Management are very easy to talk to and one of the best teams I have ever come across.
"I would like to thank you and your team for a lovely visit yesterday, of particular note the staff team who I saw all acknowledged me and asked if they could help, they were all smiling and I must say, the atmosphere was lovely.
"Thanks for looking after us, you have been good carers. To me I feel like we are a big family. Thank you for supporting me to keep in contact with my family during the pandemic".
Social Worker - Birling House
"Commendation for an extremely person-centred and well documented care plan"
"Thank you for your smiles and time to listen and chat, God bless you for your kindness and selflessness, thank you, you are appreciated". "A big thank you to all staff for the support I received whilst my stay here, thank you for encouraging me to get back to myself.
Family Member - Frindsbury House
"Our sister lived at Frindsbury House for 8 happy years before passing away in 2020. Receiving good quality care throughout her time there, she was made to feel welcome and valued from the moment she moved in."
"Excellent standard of care given at Birling House. Staff are dedicated, caring and very empathetic and treat residents with dignity"
"I thoroughly enjoy working at Birling House, especially the continued support staff receive through the training for your role on how to improve care to the residents"
Visiting Health Improvement Coordinator
"You have some amazing staff and carers at Birling House and it has been a pleasure to work with them"
Deprivation of Liberty Assessment Team, Greenwich Council
"I am very impressed with the home, very welcoming and a great environment. Very homely and spacious with well appointed staff. Fantastic"
Reviewing Officer, Bexley Council
"I would like to give my sincere thanks to you and your wonderful team of staff who carried out the assessment and outcome to my client with professionalism and compassion"